JILI365 Game History: Find the Record of One Round

A dispute about one spin is only as strong as the record you bring to it. Game history is the list of past rounds that a game keeps for you, and it is where the round number, the stake and the win for any single round sit. Every slot title lays this out its own way, so this page tells you where such a record usually sits and what to copy from it.

Nothing here describes a particular casino’s screens. For every step the wording is the same: open the game’s menu and look for the entry, because the label and the place change from one title to the next.

Step 1: stay in the game and note the time

Closing the game or switching tabs can make the round harder to find. Before you touch anything, write down three things.

1. The clock time of the round, to the minute.
2. Your balance before the round, if you saw it.
3. Your balance after the round.

Step 2: open the menu and find game history

Look at the game’s main screen for a menu, settings or three-line control and open it. Then look for an entry named history, records, bet history, game record or info. Some games keep the list inside the info or paytable screen, so check there if the menu does not show it.

Step 3: find the round by its time

Scroll to the time you wrote down and open the entry. A round normally shows its stake and its result, and many games show a round or transaction number. For example, a round at 8:42 pm with a PHP 20 stake and a PHP 0 win would sit at that time in the list, with whatever number the game attaches.

Step 4: copy the round details

Copy these items as text into a note, exactly as the screen prints them.

1. Round or transaction number, if one is shown.
2. Date and time.
3. Stake and win.
4. Balance after the round.
5. The game’s name and the studio’s tab you opened it from.

Step 5: screenshot the record and the rules screen

Take two screenshots, as the table shows.

The second one matters: a dispute is stronger when it points to what the game itself says about the feature in question. If your complaint is about a long losing run, read what the RTP meaning is first, because a long-run percentage says nothing about a handful of rounds.

Step 6: send it in one message

Open the lobby’s support route described on the customer service page for this lobby and write a single message. Use this order: the game, the time, the round number, what you saw, what you expected, and the screenshots.

Keep the record of any win you were paid, because it may matter later when you read how tax on winnings works. If a withdrawal question turns on account checks rather than a round, the age verification page explains why a casino asks for them. For who regulates complaints about a casino’s conduct, see the PAGCOR regulations overview.