JILI365 Cool Off: A Pause Versus Self-Exclusion
A cool off is a short pause from playing that you ask for, lasting days or weeks.
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A cool off is a pause from playing that you ask for and that ends on a set date, usually after days or weeks. Self-exclusion is a heavier step with a longer fixed term. If you want a short break that you cannot talk yourself out of in the middle of a bad evening, a cool off is the tool, and this page shows how to ask for one.
It extends the reality check habit for every session from minutes to days. For the money rule that goes with it, see setting a stop loss limit.
Cool off or self-exclusion: the difference
Both end your access for a period you cannot shorten on impulse. They differ in length, in who sets the terms, and in what you are saying about yourself when you ask.
| Cool off | Self-exclusion | |
|---|---|---|
| Typical length | Days to weeks | Months to years |
| Reason to choose it | You want a break and a barrier | You think gambling is becoming a problem |
| Who sets the terms | The lobby you ask | The rules of the body that runs the programme |
| Comes back automatically | Usually, on the end date | Yes, on PAGCOR’s terms, after the period |
What PAGCOR’s own exclusion page says: self-exclusion periods you can request are 6 months, 1 year and 5 years, and the first 6 months is irrevocable. After the period ends the order is lifted automatically. PAGCOR also lists a family exclusion, which a spouse, child or parent can apply for. Read the full terms at pagcor.ph on the Responsible Gaming page, then Player Exclusion.
PAGCOR’s page does not describe a cool-off period, so the lengths and conditions of a cool off come from whichever lobby you ask.
How to ask for a cool off
You do not need a reason beyond wanting a break. Work through these steps in order.
- Open the lobby’s customer service and ask which pause tools it has, in those words: “Do you offer a cool off or time-out period?”
- Ask for the length options and whether you can end it early.
- Ask what happens to your balance and any open promotion during the pause.
- Ask for the answer in writing and keep it, with the date the pause ends.
- Confirm, then log out and put a reminder on your phone for the end date.
The lobby’s own screens and customer service are the only authority on which tools it has. This site does not know what any particular lobby offers.
What to do if there is no cool off option
If the answer is that no pause tool exists, you still have choices that work today. Delete the saved login on your phone, remove the lobby from your browser bookmarks, and ask a friend or family member to hold you to a date. A phone’s own screen-time limits can lock a site for a set period.
The lobby offers no time-out and you need a break now.
Use the phone-side steps above and write the end date down. If you find you cannot keep it, the longer route is self-exclusion through PAGCOR’s portal named on its Responsible Gaming page.
Using your cool off well
A pause only helps if you use it for something. Use the first three days like this.
- Day 1: add up what your last ten sessions cost you in pesos.
- Day 2: write the limits you will return with, such as a smaller stake and a firm stop.
- Day 3: tell one person the end date of your pause.
Then the rest of the pause is simply time away. If you spent the pause thinking about what a winning streak does not tell you, you are already more careful than before.
For the full picture of limit tools and the rules around them, read the page on responsible gaming tools and rules. Play is for people 21 and over.
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FAQ
What is a cool off period?
It is a time-out you request so that you cannot play for a fixed stretch, usually shorter than a self-exclusion. The length and the way to ask differ by lobby, so ask the lobby's customer service.
Is a cool off the same as self-exclusion?
No. A cool off is a shorter pause. PAGCOR's own page describes self-exclusion periods of 6 months, 1 year and 5 years, with the first 6 months irrevocable.
Can I end a cool off early?
That depends on the terms you are given when you ask. Read them before you confirm, and if early release is not stated, assume you cannot have it.
Paano ako hihingi ng cool off?
Mag-message sa customer service ng lobby at itanong kung anong mga pause tool ang meron sila. Isulat ang sagot nila at ang petsa ng pagtatapos bago ka mag-confirm.